Staff that help with filling in the application form and printing are very polite and helpful.
The manager does not care about customers. She will speak extremely rudely as if she is doing a favor speaking to you.
Please change to another private organization for visa process - I beg you Consulate General of India
Date of services rendered
Jan 5, 2023
10 秒一次。我們終於在19:55離開了。用餐時間為77分鐘。可笑的是，當我們離開餐廳時，沒有人在等位, 還有另一張吉枱。在香港，如果去臭名昭著的蓮香居或澳牛，被幹埋單是很正常的，但這兩家餐廳的服務都比Cafe Zense好。另外，飲品方面，它仍維持沒有更改牛奶及沒有低咖啡因的選擇。
If possible, I would give a 0 star for service. I have went to this restaurant for nearly 10 years and always bring along with me a lot of my friends. I made a booking on Dec 29, 2022, at 19:00. Arrived early at 18:38 with the whole restaurant empty. The waitress told me that there’s a 90min limit on seating time. I asked her if it starts immediately. If yes, then I go down and wait for my friend. She said there’s no need and that she can count it from my booking time at 19:00. She said she can also give me a buffer time until 20:45. My friend arrived at 18:55 and we ordered our meals and drinks. We had a great time and was planning to order our desserts and 2nd drink when the same waitress came storming over yelling at us to pay and leave immediately because time is up and somebody is waiting for the table. It is 19:45. I asked her how is that possible since I made the booking at 19:00 and if there’s 90-min seating time, the next table will be 20:30. And even if it’s counting from when I sat down, only 67 mins has passed. She interrupts me when I try to clarify by screaming and yelling at me such that the whole restaurant is looking at her. I asked her if I can at least finish my dinner and drink. She refused and repeatedly hurry us to leave every 10sec. We finally left at 19:55. When we left the restaurant, there’s no one waiting and one other empty table. It is normal in HK to be hurried away if you go to the infamous Lin Heung Kui or Australia Dairy Company, but even these two restaurants have better service than Cafe Zense. Aside from that, it does not have any other alternatives for milk or decaf options like other cafes.
Date of services rendered
Dec 29, 2022, 18:38 to 19:55
A waitress who doesn’t have her name shown
In the beginning of the sessions, her eyes were always wandering as if she was scanning me. I did not feel comfortable. She also does not have any deep insights into people. She will just evaluate you based on what you say. She also provides her opinions on the areas which she does not have any expertise with. I would go look for someone else.