to metro station 中環
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Central, 香港, 32 Hollywood Rd, Kinwick Centre, 24F
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Tourism near Central
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Central, 香港, 3-5 Old Bailey St, Hollywood Commercial House, Room 1101 -
香港, Central, 3-5 Old Bailey St, Rm 1101
Tourism in Central and Western District
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中環荷李活道32號建業榮基中心1906室, 香港
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Central, 香港, 52-60 Lyndhurst Terrace, Cockloft of Shop No.5, Sun Fung Mansion, Sun Fung House
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號, 中環士丹頓街10號, 香港
Travel agencies in Hong Kong
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3樓, On Lok Yuen Building, 中環德輔道中25-27A號, 香港
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中環德輔道中247號, 香港
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Central, 香港, 62-63 Connaught Rd Central, Chung Hing Commercial Building, Flat A, 4th floor
I called the airline Turkish Airlines two times and both times they told me that their policy is always amendable and cancellable and that's what they see on their system
Klook's own website and ticket policy says that my flight restrictions depend on the policy of the airline.
Never ever book with this company.
If anyone wants to join me to write a complaint to the HK Consumer Council please reach out 202203438 at post dot au dot dk … – show
Thank you for choosing Klook and leaving us a review! We are sorry to know about the booking experience was not as expected and seek your understanding that the amendment and cancelation request is subject to the airline's policy. However, we understand your concern, so our team member has followed up on your booking. Kindly provide us with the official statement from Turkish Airlines for further assistance. Your kind understanding and cooperation are highly appreciated.
Klook Service Recovery and Resolution Team … – show
冇位唔係即時通知架啦 正常預左車票人地緊係book 埋酒店個d 啦 話取消就取消得個email
又冇原因
又唔係book 旅行團
垃圾klook完全幫唔到手
It’s even worst than a normal scam company!! Just tell me that I’m scammed directly instead of wasting my time please. I’m ok with it and I will certainly rate you 5 star being a professional scam company if you do so. … – show
我們很遺憾地得知澎湖船票的預訂，不如您的期望，我們非常重視每一位客戶得反饋，這並非我們希望提供給客戶的服務與體驗。由於您提到出行日為明天9/
希望在下一次的預訂中能夠提供給您更滿意的預訂體驗。
Klook用戶體驗優化團隊
Klook then went back on their word initially claiming tha t there was a 24 hour cancellation period because their website listed “Free cancellation up to 24 hours”. Then they claimed the provider was refusing to cancel despite no service being provided. When I called the provider they blocked me on Whatsapp. Then they blocked my wife. Then they blocked my work phone.
Klook then demanded the information of my alternative booking. It became clear that they were trying to ascertain the price I paid so they could further deny my request by saying there was no 'price guarantee on the booking provided'.
It is now day 19 since I originally booked, cancelled and was promised a refund. The complaint email trail now runs to 31 replies; I have spent approximately 15 hours interacting with their Customer service agents on Klook chat. I have been promised 6 call backs which have never taken place. I have had to block my work calendar and cancel meetings to accommodate calls which never arrived. I received one call which where I was told I needed to wait for a further update by email. I have been called a liar and been accused of being illogical.
Klook have spent almost three weeks actively trolling me and expending hundreds of dollars of customer service hours actively trying to avoid a 60 SGD refund for which they have admitted fault and liability.
Booking with Klook now ranks as one of the greatest regrets of my life. Please never use this terrible company.
EDIT: Inevitably my one star review finally prompted Klook to acknowledge their mistake and refund the ride. Incredibly though this saga has now gone into its 2nd month. I have made a request for adequate compensation based on the time spent to get Klook to process the original refund and even stated I would reduce the amount if I get a written apology from Klook's senior management with some acknowledgement of the customer service policies which resulted in my complaint being at fault to avoid other customers suffering the same service.
This has proved a step to far and Klook are refusing to escalate further. Their attempt at a Senior Manage policy was a cut and paste of their last email with a italicised font signature of a mid level call centre operative who joined them in July. Their default approach to customer service remains deception and denial. Please continue to never use this terrible company. … – show
Thank you for taking the time to leave us a review. We are terribly sorry to here about your bad experience with us for your transfer booking. We are currently in the midst of looking into your case and our specialist will reach out to you shortly.
Seeking for your kind patience with us.
Best Regards,
Klook Review Team
I iterally booked a commercial van on 22/5/2022 (Mercedes Benz V class or similar) considering my baggages before my trip from Hong Kong to London. The vehicle type and the picture of the vehicle shown in the confirmation from klook were exactly what I needed and what I expected. Hence, I thought that it was all done.
Afterward, Taxi2Airport and MiniCabRide were sending me wrong booking details saying 4 passengers and 4 luggage, obviously they got wrong mes sage so that I didn’t confirm them. Nobody reached out to me for clarification and apparently my booking requirement to Klook was somehow distorted.
When my family including 2 kids arrived Heathrow Airport, I didn’t see the driver Meet and Greet so that I gave him a call. The gentlemen appeared 10 mins later and said we had too many baggage when he first came. He said that his vehicle was capable for 4 people and 4 baggage only. I was wondering why he drove a small car because I booked a commercial van (Mercedes Benz or similar) and showed him my booking confirmation from Klook.
After he realised that I had booked a commercial van, he communicated with his company and promised me his company would send me another driver and a van. Then he was gone and left me in the airport. My family sat in the arrival hall for almost an hour but nobody contacted me. Then, I reached out to the driver’s company MiniCabRide, I explained my situation to a lady operator but she said she had no available driver and vehicle around.
It was an awful experience with Klook. I needed and booked a commercial van from Klook. Unfortunately, it was a small car picking us up in the airport. Having said that, we were travelling with kids as a family of four, carrying our baggages after a long haul flight. The communication mistake and incorrect booking requirement flow led to a nightmare to my family. The driver said there would be another driver and big vehicle come, the lady operator told me no driver nor vehicle would come. We felt being cheated, left abandoned in the airport, no support provided. At the end, I sorted it out by myself even I had been charged.
I contacted to Klook by apps chat and email requesting for refund because they did not provide service to us. Yet, 21 days passed, they said that no refund!!
Updated on 24/6/2022:
One month passed, still no refund, no updated news!! It’s definitely a scam!
Updated on 5/7/2022 (midnight):
42 days passed, I was asked to provide the receipts of my own transport to Klook since they provided NO service and NO support to me. I provided all as they requested. However, Klook still did not refund to me at all!
Updated on 5/7/2022 (AM):
Reply from Klook, they asked me to provide a picture of wrong vehicle that the local operator provided. The thing was, the driver NEVER showed me any car on site, he just verbally “drove a small car”. How can I show to Klook that the local operator did not provide me any service? I already provided the receipts of my own transport, how can I further provide the proofs that things were never exist?
I utilized all of my efforts and time to request refund by Live chats and emails since 24/5/2022, but no one sincerely encountered me and listened me. What Klook do is persistently asking me to provide proof. 42 days passed, the receipts of my own transport were given, thousands of patience and reassurance were shown, but still, NO REFUND at all!! … – show
From 16 june to 18 june i keep asking them if any updates since i need to make the reservation and if i can use it or not, the online chat keep saying they will follow up it and i also mentioned that pls let me know before 18 june so i can make other arrangements but NEVER GET BACK TO ME UNTIL NOW. I will really understand if they clarified or explain to me that since it’s already expired they cant do anything help with it … but no they keep me waiting and pretending that I would get any help from them … – show
Thank you for choosing Klook and taking time to leave us review. We are sorry to hear that you had an unpleasant experience with the unusable voucher as well as our customer service support. We truly understand frustration from what has happened and this is not the kind of experience that we want you to experience with us. In order to better understand the situation, kindly provide us with your booking number by replying back to here so that we can look into this further. Thank you for your kind understanding on this matter.
Best Regards,
Klook Review Team … – show
Thanks for the great feedback!
We look forward to sharing more joyful experiences with you again next time, wherever and whenever that may be.
Our goal is to guarantee joy to everyone so we're glad we got this right
From
Klook Customer Review Team
感謝您預訂Klook。非常遺憾得知您在預訂上遇到的不便。
針對您所反應的事項，我們希望進一步了解詳情，還望您透過登入Klook APP使用線上客服，或至 www.klook.com 的客服中心/預訂頁面與我們聯繫，以利進一步的查詢。
希望未來能提供您更稱心的服務，誠摯感謝您的理解與支持。
Klook關懷小組
我100% 記得我係book staycation package 不過Klook條款不可退不可更改 係完全為咗保護公司 根本對客人沒有幫助 公司用呢一條條款基本上你哋系統有咩問題都好都係個客人錯因為不可以更改或者退款
以後不會再KLOOK下單
感謝您使用Klook預訂香港文華東方酒店。我們很遺憾得知此次的預訂未能令您滿意。稍與您說明，您訂購的方案為純住宿，而非Staycation，
Klook關懷小組
感謝您選擇Klook並留下評價。很遺憾得知我們的服務未能令您滿意，若有我們可以協助您的地方，歡迎透過登入Klook APP進入聊天室線上對話，或至 www.klook.com 的客服中心/預訂頁面與我們聯繫以獲得幫助。
希望在下一次的預訂中，我們可以給您帶來愉快的經驗，誠摯感謝您的理解。
Klook關懷小組
Due to covid, the booked event was canceled, and klook needed to refund the amount
I have asked klook in advance if the refund could be made in other methods, as the original card used for payment is no longer available anymore (consumption voucher with expiry date). The online chat CS just kept asking me to wait, and finally the refund was directly made to my original card, and I have double checked that the amount cannot be used anymore.
Klook refused to recall the funds/ provide solutions but just to ask me to check with the card issuing company to follow up.
I am very disappointed and I will ask all my friends not to use Klook anymore! … – show
Thank you for choosing Klook and taking time to leave us a review. We regret to hear about the inconvenience you encountered and seek your understanding that the refund can only be issued to the original payment channel. However, we understand your concern and it has been relayed to the relevant department for future improvement. Your understanding is highly appreciated.
Best regards,
Klook Customer Review Team
感謝您選擇KLOOK並留下評價。十分遺憾得知您提到的情況，並理解您未能如期出行的失望。我們希望進一步了解您的訂單詳情，望您能提供訂單編號及需
Klook關懷小組
好差嘅客户體驗
感謝您預訂Klook，我們非常遺憾此次未能提供讓您滿意的服務。
若您需要及時的協助，還望您透過登入Klook APP使用線上客服諮詢我們，或至 www.klook.com 的客服中心/預訂頁面與我們聯繫以獲得幫助。
希望下一次能提供您更稱心的服務，誠摯感謝您的理解與支持。
Klook關懷小組
稍後本人致電到酒店查詢預訂和要求一些安排.酒店方說有本人預訂, 但不能即時回應查詢,因這筆預訂,
在訂購網站上有少少技術上問題出現,並請本人向貴網站查詢或過幾天再致電酒店.隨後下午便收到貴公司
電郵因供應商不能提供此服務,希望本人儘快回覆確認取消預訂.當下實在太失望, 貴網站宗旨不是能提供'即時確認'服務嗎!
即時確認包含意指你們跟供應商之間能提供同步實時狀況給網上顧客選購或你們跟供應商已取得固定數量名額供發售,
既然站上可選,代表是有名額本人才付款.在極度失望下只能回覆電郵確認取消. 本人想了解是甚麼原因導致失誤.
翌日12/1跟線上客服查問原因!回覆答案只是推給酒店方沒能供應,沒有正視問題,若酒店方不能提供為何站上仍可選購,
這點貴公司沒有正面回應.
到了12/2（錯誤持續二天）早上友人告知,貴站仍可預訂12/26日酒店套票,跟本人被取消的那個住宿套票一樣,實在太不明白,
所以再次與貴站線上工作人員查詢,回覆竟是套票已售罄,網站出錯,出錯了但沒人處理,那樣一來就是 說明本人被取消的套票是貴
站出錯導致仍可預訂,而不是供應商不能提供,這說法也是本人推測,為求明白,所以於12/2早上十點半致電酒店方查詢是否仍有套票
可供顧客預訂,酒店回覆是仍可預訂只是因節日需要附加費用.而不是沒能提供的說法.那為何被要求取消 ？
對於是次網站重大失誤兼漠視對待顧客問題,公式回應,將責任推給供應商,這樣的處理手法深表失望. 更重點導致要寫這編投訴文,
因本人向客服表明希望得到上級回應這事,本人已留下聯絡電話, 客服回應會在24小時內回覆,怎料直至目前為止超過24小時沒有得
到貴公司任何回應.
1）即時確認 是虛假聲明
2）推卸責任
3）沒有即時更正錯誤
4）無視顧客聲音
5）最後選擇不回應處理投訴
12/21 更新
<<<<<< 終於在今天得到貴方誠意地解決，望日後不要重複犯錯>>>>>> … – show